ChatSpot FAQ

The purpose of these FAQs is to provide you with high level information of ChatSpot.ai. Your use of ChatSpot.ai is subject to HubSpot's Beta Terms. We have been as accurate as possible with the information provided; however, please note that these FAQs could change or evolve over time.

Does ChatSpot.ai have access to all of my HubSpot data?

ChatSpot.ai will access the data you request it to surface via interacting with ChatSpot.ai. HubSpot customer data is not preemptively synchronized or downloaded to a separate database. Access to data within a HubSpot account is initiated based on a user-submitted prompt. It occurs on an "as needed" basis.

What data does ChatSpot.ai share with OpenAI? How is it being used by OpenAI?

The prompts you submit to ChatSpot.ai will be shared with OpenAI. For example, if you ask ChatSpot.ai to 'add xyz@gmail.com to my CRM', the text in quotes will be shared with OpenAI.

OpenAI will not use your prompts to train or improve their models. OpenAI will use your prompts for content moderation purposes and will delete those prompts after 30 days. You can learn more about how OpenAI uses your prompts by reviewing OpenAI's API Data Usage Policy.

What data is being shared with third parties when I use ChatSpot.ai?

Your user prompts (e.g., when you ask ChatSpot.ai to 'add xyz@gmail.com to my CRM') will be shared with OpenAI and stored by ChatSpot.ai.

Your user prompts and customer data in your HubSpot account will not be shared with other third parties in a way that is attributable to you. ChatSpot.ai will parse your user prompts and submit 'queries' to other third parties that provide information in ChatSpot.ai results; these queries will not be attributable to you as a user.

You may choose to integrate your Google Drive account with ChatSpot.ai, but ChatSpot.ai only has access to documents it creates (e.g., Google Sheets and Slides) – it cannot read any other Google documents in your account.

If my HubSpot account is hosted on the EU data center, and I use ChatSpot.ai, will my data leave the EU?

Yes. ChatSpot.ai is an opt-in tool that uses OpenAI technology. As stated in OpenAI's API Data Usage Policy, OpenAI processes and stores data in the US. ChatSpot.ai has signed a Data Processing Agreement with OpenAI with adequate data transfer mechanisms in place.

What is the source of the output? How accurate are the results?

ChatSpot.ai uses a variety of services to respond to your questions and prompts. For example, if you ask ChatSpot.ai for news about a specific company, ChatSpot.ai will use a news API to surface relevant news stories. This tool is still in alpha, so you should verify the accuracy of content generated by ChatSpot.ai.

How does ChatSpot.ai handle user permissions?

Any HubSpot user that has sufficient permission to install applications can install ChatSpot (this is controlled by user role permissioning in HubSpot).

ChatSpot limits users to accessing only the types of data permitted, based on their OAuth access grant. However, OAuth applications do not enforce security for individual objects. So, if a user has the ability to view contacts, they will be able to view all contacts.

Disclaimer: This information is not legal advice, rather it aims to bring some transparency and clarity to the users of these tools, as generative AI is a rapidly evolving technology that poses several legal, security and privacy issues. This information is not intended to be legal advice, where an attorney applies the law to your specific circumstances. If you would like advice on your interpretation of this information or its accuracy, you should consult an attorney.